Offshore Outsourcing Resource Center

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The OSD Resources Section contains a variety of “best-of-the-industry” materials on outsourced custom software development. The materials and website links were chosen to be directly relevant to the decisions you need to make—from deciding whether to outsource your project, to identifying and selecting an offshore company, to managing the project and accepting the final deliverables.

Resource materials are available in one of three formats: as files available for immediate downloading, as links to files available for downloading from other websites, and as links to related websites. Resource abstracts and links to external websites are free to all users; PDF file downloads require user registration. To register now, please click here.

Please Note: Articles written and published by Incoda Corporation are available for your individual use. Authorization to photocopy other articles for personal, corporate, or instructional use may be obtained from Copyright Clearance Center (CCC) at (978) 750-8400.

Table of Contents

1.	Business Justification for Outsourcing
	1.1.	Executive Overview: Outsourcing
	1.2.	Outsourcing Rationale
		1.2.1.	Business Stategy
		1.2.2.	IT Stategies
		1.2.3.	Financial Strategy
2.	The Process of Offshore Outsourcing
	2.1.	Approach
	2.2.	Criteria for Selecting an Offshore Software Development Company
	2.3.	Legal Issues and Contract Management
	2.4.	Best Practices
3.	Software Development
	3.1.	An Overview of Software Development Methodology
	3.2.	Best Practices in Project Management
	3.3.	Best Practices in Quality Management
		3.3.1.	CMM and CMMI
		3.3.2.	ISO 9000 and 9001
	3.4.	Software Development Metrics and Benchmarks
4.	Profiles of Leading Offshore Software Development Countries
	4.1.	Comparision of Leading Offshore Locations
		4.1.1.	India
5.	Outsourcing Resources
	5.1.	Websites
	5.2.	Publications
	5.3.	Market Research and Information Providers

Resources

	Outsourcing Technology Services: Understanding the Challenges
	Robert Adams
	Core Consulting Group, LLC
	January 22, 2003
	The advantages of outsourcing development can be enticing: it can reduce direct labor costs and reduce overhead, increase productivity, and provide access to large pools of skilled resources. However, there are many variables that can affect the success of an offshore development project; and just as many challenges to achieving profitability.

	Outsourcing Technology Services: Overcoming the Challenges
	Robert Adams
	Core Consulting Group, LLC
	January 22, 2003
	With the complexities involved in offshore or near-shore technology projects, your business needs to ask some key questions before committing to a large scale, outsourcing program. This article poses eight key questions to consider.

	Offshore Outsourcing
	vMoksha Technologies
	August 12, 2003
	Offshore outsourcing will become competitive weapon for any organization, which wants to get the first mover advantage. Interestingly, very soon, NOT having an offshore strategy will prove to be a competitive disadvantage, as organizations struggle to produce more with less!

	Demand Analysis of Offshore IT Services—Executive Summary
	Debashish Sinha and Rebecca Scholl
	Gartner Dataquest
	August 16, 2002
	During the last decade, offshore IT services offerings have continued to evolve in terms of market structure and have increasingly been accepted by U.S. clients. Even though the current market for services delivered via offshore resources remains fairly small (less than 5 percent of the total IT services market), several well-publicized advantages to offshore sourcing exist. Gartner Dataquest research shows a sharp increase in the number of U.S. enterprises that wish to explore the offshore sourcing model. As such, Gartner Dataquest expects a significant revenue growth rate for service providers with well-integrated global delivery capabilities. This document describes and summarizes the research conducted to understand the current usage of offshore IT services by midsize and large U.S. corporations (1,000 employees and more).

	Debunking the Myths of Offshore IT Service Offerings
	F. Karamouzis
	Gartner Research
	March 21, 2002
	Enterprises that evaluate offshore IT service offerings struggle with understanding the business benefits, savings and risks of “going offshore.” Companies must separate fact from fiction with regard to using offshore IT service providers. It is imperative to be clear about the realistic benefits and select providers according to confirmed performance and client references for each of their critical evaluation criteria.

	Offshore Resourcing
	Intellect
	http://www.intellectuk.org
	October 11, 2002
	The purpose of this Briefing Note is to provide an overview of the industry of offshore software development and outline the initiatives taken by the Intellect Offshore Group to help Intellect members and UK IT users evaluate this option and understand its relevance to their businesses.

	Outsourcing Special
	Heather McLean
	Times Online
	http://www.timesonline.co.uk/article/0,,6063-622522,00.html
	March 31, 2003
	A special outsourcing edition covers what outsourcing can do for you, the partnership route to cutting costs, and save more by going offshore.

	The Offshoring of High Skilled Jobs
	Harris N. Miller
	Information Technology Association of America (ITAA)
	October 20, 2003
	This document contains the testimony presented by Harris Miller, President of the Information Technology Association of America (ITAA) before the U.S. House of Representatives Committee on Small Business. The testimony presents a clear and well-balanced discussion of offshore outsourcing and its impact on white-collar employment in the U.S.

	Offshore Software Development: An Overview
	Aspire Systems, Inc.
	November 20, 2001
	This paper provides a very good overview of many aspects of offshore software development.

	Programmers Abroad: A Primer on Offshore Software Development
	Inigo Amoribieta, Kaushik Bhaumik, Kishore Kanakamedala, and Ajay D. Parke
	McKinsey & Company, Inc.
	McKinsey Quarterly 2001 Number 2
	More and more companies are going offshore to develop and maintain their software. Nonetheless, the benefits of going offshore can be hard to capture. The development of custom software is different from most other business activities, since it requires a detailed understanding of business processes and the way IT supports them.


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To begin, please select a category from the menu below.

I. Business Justification for Outsourcing

Executive Overview: Outsourcing
Outsourcing Rationale

Business Strategy
IT Strategy
Financial Strategy

II. The Process of Outsourcing

Approach
Criteria for Selecting an Offshore Software Development Company
Legal Issues and Contract Management
Best Practices

III. Software Development

An Overview of Software Development Methodology
Best Practices in Project Management
Best Practices in Quality Management

CMM and CMMI
ISO 9000 and 9001

Software Development Metrics and Benchmarks

IV. Profiles of Leading Offshore Software Development Countries

Comparison of Leading Offshore Locations

V. Outsourcing Resources

Websites
Publications
Information Providers

As a bonus, we've included one additional category titled I'm Feeling Lucky. Here we include some additional links to our favorite websites. We hope you find them interesting and useful.

* * *

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This page provides educational and learning resources on methodology, approach, best practices, and more for custom application and web software development offshore outsourcing.

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